Sales Tax
Sales tax is only added to goods shipped to New Jersey. If you have a resale or tax exempt certificate in New Jersey, please Contact Us.
Payments
SmartiesStore.com accepts Visa or MasterCard. You can feel safe knowing that your payment is being securely transmitted to our processing department. The minimum order value is $20.00.
Shipments
Shipping is available only to the continental United States via FedEx Ground shipping. The shipping address cannot be a PO Box. We cannot accept International orders due to trademark laws. Most orders are shipped within 10 business days – provided they are in stock. Once goods are shipped, you will receive a shipment notification. Delivery takes 1-7 business days, depending on the distance to the destination. There is a $2.95 handling fee per order.
Returns
SmartiesStore.com strives to provide the best possible customer service. If for any reason you are not satisfied with your order, you may return it for a refund. Return rules are as follows:
- In order to return an item, you must first obtain a Return Merchandise Authorization Number (RMA). To do so, please email customerservice@smarties.com with the reason for the return. You will then be provided with an RMA number which must be marked clearly on the outside of the shipping carton.
- Returns must be made within 21 days of purchase. We will not accept returns after 21 days.
- Customer is responsible for all shipping charges on returned items unless we shipped a damaged or incorrect item.
- Any return that causes the original order to fall below the $20 minimum order will result in a $4.95 charge which will be deducted from the refund amount.
- Credits will be put on the card upon receipt of goods in the amount of the sale, less shipping charges.
- Please be aware that your refund may take up to 7-10 days to appear on your card statement.
Send all return merchandise to:
SmartiesStore.com Returns
1091 Lousons Road
Union, NJ 07083